Privacy Policy
Your privacy is critical to us — especially when sensitive medical information is involved.
1. Information We Collect
- Personal details: name, age, gender, nationality, contact details, passport copy.
- Medical information: diagnosis, medical history, reports, prescriptions, scans.
- Travel & payment details: flight info, accommodation preferences, billing details.
- Website usage data: cookies, IP address, browser type and pages visited.
2. How We Use Your Information
- To obtain medical opinions and treatment estimates from partner hospitals.
- To coordinate visa, travel, transfer and accommodation arrangements.
- To communicate with you about your enquiry, booking and treatment.
- To process payments and issue invoices.
- To comply with legal, regulatory and statutory obligations.
3. Sharing of Information
Medical information is shared only with the hospitals and doctors required for your treatment opinion or care. Travel data is shared with airlines, hotels and transport providers as needed. We never sell your data. Limited information may be disclosed to government authorities when legally required.
4. Data Security
We use industry-standard encryption, secure email and access controls to protect your data. Despite our efforts, no internet transmission is 100% secure; you share information at your own risk.
5. Data Retention
Medical and booking records are retained for the period required by applicable law and for legitimate business purposes such as follow-up care and audit.
6. Your Rights
You may request access, correction or deletion of your personal data by writing to sales@santos.travel. Deletion requests are processed subject to legal and contractual retention requirements.
7. Cookies
Our website uses cookies to improve functionality and analyse traffic. You can disable cookies in your browser settings; some features may not function correctly without them.
8. Contact
For any privacy-related questions, contact us at sales@santos.travel or +91 80890 84080.